Conditions of Sale

Shipping conditions

  • The products will be shipping within 1-3 Japanese working days once the order is placed and the payment confirmed. In case there has been a mistake in the shipping address, please contact us as soon as possible.

  • We ship in Japan using Yamato Transport. Shipping in Japan is free and can take around 1 to 5 days depending the location of the customer.

  • We also ship all around the world using the Japan Post service.

  • International shipping service takes around 2-3 weeks to deliver. We also offer a quicker delivery service (around 8 days), but notice that depending the region the customer wants the product to be delivered to, additional charges will apply.

  • For international delivery, additional charges including custom charges may apply and are payable by the customer.

  • For any order we will also send the tracking number to the customer’s email address. Please note that depending on the destination country’s delivery services, the tracking services may stop after the order leaves the Japanese territory.  


Refund and exchange

  • We personally check the quality of each product before sending it.

  • However, if the product received by the customer is not the product ordered or if some quality defect was to be found by the customer, please contact us using the contact page here, please write your order number.

  • We will refund the sum of the product or proceed to an exchange only after we have confirmed the defect. Please note that the product will be exchanged or refund only if it has not been used by the customer.

  • In conformity to the Japanese law, exchange or refund can not occur if the product shows no quality defect or if the product received is conform to the order placed by the customer.

  • Returns and exchange are free within the Japanese territory.



  • We only accept payments in Japanese yen JPY, made with credit cards or Paypal.

  • All orders placed on are subject to secured payment 7/24.

  • Please note that having a Paypal account is not mandatory if you want to benefit from the Paypal advantages in term of issue regulation by a third party.


Delays due to external forces

  • It may happen that in case of acts of god (typhoons, floods, earthquake,...) the delivery services in Japan stop momentarily, leading to a general delay in the delivery periods of time written above.

Refusal of an order and distribution

  • We may refuse an order if we consider that the quantity ordered is too big and then suspect that it may be subject to an illegal distribution business.

  • Distribution of C.MARIE bags may only occur through a written contract signed in our presence.